Cintrex Property Managment System

At Aurelis, we are committed to building technology solutions that simplify complex operations. This case study showcases our work with Cintrex, a premier property management company, in developing an intuitive platform to streamline tenant and work order management. By integrating smart automation and a structured workflow, we improved efficiency and enhanced communication between property managers, tenants, and workers.

Client Background

---

Cintrex is a property management company based in Toronto, responsible for maintaining multiple residential and commercial buildings. Managing work orders, tracking maintenance issues, and ensuring smooth communication between tenants, contractors, and workers was becoming increasingly difficult due to outdated systems and a lack of centralized oversight. Cintrex needed a modern, digital solution to optimize property management operations and improve responsiveness.

Challenges

---

• Disorganized Work Orders: Work orders were difficult to track, leading to delayed resolutions.
• Lack of Real-time Communication: Property managers, workers, and tenants faced inefficiencies in reporting and addressing maintenance issues.
• Manual Data Entry: Managing tenant issues, locations, and worker assignments manually was time-consuming and prone to errors.
• Limited Worker Accountability: No structured way to track workers’ time, performance, or issue resolution efficiency.

Solution

---

Aurelis developed the Cintrex Property Management System to resolve these challenges with a comprehensive digital platform featuring:

• Work Order Management: A structured workflow that allows admins to create and assign work orders, track their status, and ensure timely completion.
• Worker Dashboard: A dedicated dashboard where workers can view their assigned work orders, track time, submit reports, and communicate with admins.
• Tenant Issue Reporting: A streamlined issue submission process where tenants can report problems that get converted into actionable work orders.
• Role-based Permissions: Admins, workers, and viewers each have distinct access levels, ensuring security and efficient task delegation.
• Calendar & Scheduling: A visual calendar that helps in scheduling work orders efficiently and tracking pending tasks.
• Notifications & Alerts: Real-time notifications for assigned work, upcoming tasks, and system updates to keep everyone informed.

Results

---

Since implementing the Cintrex Property Management System, Cintrex has experienced measurable improvements, including:

• 40% Reduction in time spent managing work orders.
• Improved Worker Accountability with real-time timesheet tracking and performance summaries.
• Enhanced Tenant Satisfaction through faster issue resolution and improved communication.
• Streamlined Operations with automated workflows that minimize manual data entry and errors.

Conclusion

---

By leveraging the expertise of Aurelis, Cintrex now operates with a modernized, efficient, and scalable property management solution. The Cintrex Property Management System has not only improved internal workflows but has also enhanced the experience for tenants and workers alike. We continue to support and optimize the platform as Cintrex expands its operations.

Want to streamline your property management operations? Get in touch with us today.