Privacy Policy

Effective Date: January 7, 2026

At Aurelis, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.aurelis.ca (“Website”) or engage our custom software development services.

By using our Website or services, you consent to the practices described in this policy.

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Information We Collect

Information You Provide

When you interact with us, you may provide:

• Contact Information: Name, email address, phone number, and company name
• Project Details: Business requirements, technical specifications, and documentation shared during consultations
• Account Credentials: Login information if you access client portals or project management tools
• Payment Information: Billing details processed through our secure payment providers
• Communications: Messages, feedback, and correspondence with our team

Information Collected Automatically

When you visit our Website, we automatically collect:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent, navigation patterns, and referring sources
• Network Information: IP address and approximate geographic location
• Technical Data: Error logs and performance metrics

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How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our software development services
• Communicate with you about projects, updates, and inquiries
• Process payments and send invoices
• Personalize your experience on our Website
• Analyze usage patterns to improve our Website and services
• Send relevant updates about our services (with your consent)
• Comply with legal obligations and protect our rights
• Detect and prevent fraudulent or unauthorized activity

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Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for Website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our Website
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Website functionality.

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Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Trusted third parties who assist with hosting, analytics, payment processing, and communication tools
• Professional Advisors: Legal, accounting, or other advisors when necessary
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified of any changes)

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Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

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Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

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Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Restriction: Request we limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Opt out of marketing communications at any time

To exercise these rights, contact us at privacy@aurelis.ca. We will respond within 30 days.

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Canadian Privacy Law Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

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Third-Party Services

Our Website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

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Children’s Privacy

Our services are designed for businesses and are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

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Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy regularly.

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Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Aurelis

Email: privacy@aurelis.ca

General Inquiries: support@aurelis.ca

Thank you for trusting Aurelis with your software development needs.